Frequently Asked Questions

On the login page, select "Forgot your user name". Enter your e-mail address to generate your username. You can change it later.

On the login page, select "Forgot your password". Enter your username and e-mail address. You will receive an e-mail with a new password (remember to check your spam).

Note that the password must follow the below rules:

• It must contain between 8 and 32 characters. Use only characters from the following ! # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~
• It must contain at least 1 letter(s) (ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz).
• It must contain at least 1 numeric character(s) (0123456789).
• It must not contain more than 2 consecutive identical characters (AAA, iiii, $$$$$, etc.).
• It should not contain your username.

The account gets automatically blocked after 3 consecutive false entry for username or password. Note that it unlocks, automatically, after 10 minutes.

To enable the recruiter to process your application, you must apply directly online from the Candidates' space of the website //jobs.engie.com/ and click on "Our offers", select the job offer that interests you and create your applicant account. You will receive an acknowledgement mail assuring your application.

To make an unsolicited application, you must create your candidate account.

Once on this page you have the possibility to create your candidate account using your Gmail, Yahoo, LinkedIn account or by filling in the following fields:

•    
• username: we recommend that you use your e-mail address to avoid homonyms.
• password: Note that the password must follow the below rules:
• It must contain between 8 and 32 characters. Use only characters from the following set ! # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~
• It must contain at least 1 letter(s) (ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz).
• It must contain at least 1 numeric character(s) (0123456789).
• It must not contain more than 2 consecutive identical characters (AAA, iiii, $$$$$, etc.).
• It should not contain your username.
• e-mail address: indicate the e-mail address to which you will receive job alerts (if this option has been chosen), correspondence from recruiters, or your password in case you forget it.

After completing these steps, your account will be created. You will need to complete your profile with your personal details.

The total size of all attachments submitted must not exceed 5120 kb. Make sure your document is saved in one of the following formats: .docx, .doc, .pdf or .rtf.

Once you are logged in to your account, click on "My Submissions" and then click on "View/modify application".

In the top banner, click on "Attachments" then you have the option to delete an attachment (CV, cover letter, etc.) or add a new one. To edit an attachment, you must delete the file and add a new one.

Each attachment added to an application is automatically added to your general profile. Thus, if an attachment in the general profile is deleted, it will disappear from the applications on which it was present.

You receive e-mail notifications automatically based on the job criteria (Job family and preferred locations), selected by you during the profile registration. Only candidates who checked the 'Job Alert' box in their candidate profile, receives the job notifications.

Please note that the preferences are automatically completed by the criteria of a job offers that you apply on, which may differ from those in your candidate profile.

We invite you to update your profile regularly so that you can receive relevant e-mail alerts.

On your candidate account, go to the "Manage e-mail alerts" tab and select the option "Send me an email notification whenever a new position matching my profile is posted". In order to define the job offers that match your profile, you must define the job family and locations that interest you.

On your candidate account, go to the "Manage e-mail alerts" tab and uncheck the option "Send me an email notification whenever a new position matching my profile is posted”.

Our response times varies according to the number of applicants for a post. When there are many applications for a job, we cannot inform the applicants as quickly as we would like to. You will be notified by e-mail of the progress of your application.

Once you are logged into the applicant account, you must click on "My submissions”. On this screen, you will find all your applications (draft, in progress and completed), and you can see the progress of your application under "Application status".

Once you have logged into your candidate account, you must click on "My Account Options" at the top left of the screen, then click on "Delete My Account" available next to the tab "My Account". The personal data of your account and your applications will be deleted after you click on "Delete my account".

You can send your request via onehr-support.deskpro.com / indicating the reason for your request. No applications will be processed via this link.

For any technical problem, we invite you to contact our technical team at onehr-support.deskpro.com .